Returns and refunds

Non-personalized items

You may request a return within 30 calendar days after delivery. Items must be new, unused, and in their original condition and packaging. Contact us before sending anything back so we can provide the correct return instructions.

Personalized and made-to-order items

Custom names, engraving, artwork, photos, and other made-to-order details are created for one customer. We do not accept change-of-mind returns once production has started.

This exception does not limit support for an item that arrives damaged, is incorrect, or does not match the personalization details confirmed for the order.

Damaged, incorrect, or personalization issues

• Contact us within 14 calendar days after delivery. Keep the packaging and take clear photos of the item and parcel.
• Include your order number, checkout email, clear photos, and a short description of the problem.
• After review, we will provide a replacement or a full refund when the issue is our responsibility. We cover the approved return shipping cost in these cases.

Return method and fees

• Approved returns must be sent by mail using the instructions we provide. Do not send a parcel to the address on the original shipping label unless support confirms it.
• For an approved change-of-mind return, the customer is responsible for return shipping.
• Vibing Gifts does not charge a restocking fee for an approved return.

Refunds

After an approved return is received and reviewed, we issue the refund to the original payment method within 10 business days. Your payment provider may need additional time to post the refund.

Cancellations and exchanges

You may request cancellation before production starts. Once a personalized order enters production, cancellation may no longer be available.

We do not offer routine exchanges. For an approved damaged or incorrect order, we may send a replacement or issue a refund.

How to request a review

• Email hello@vibinggifts.com or contact Vibing Gifts on WhatsApp before sending an item back.
• Include the order number, checkout email, reason for the request, and clear photos when damage or an incorrect item is involved.
• Wait for return instructions. Do not send a parcel to an address from the original shipping label unless support confirms it.